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Customer Operations
Harbor
Tier-1 support that doesn't sleep.
SLA · First reply under 5 minutes · 24/7 coverage
Value proposition
Value proposition
Harbor handles the inbox: it answers tier-1 tickets from your help center and product docs, escalates the rest with full context, and keeps your macros and knowledge base honest. Customers get fast, accurate, in-brand replies — your team only sees what actually needs them.
Capabilities
Capabilities
- Tier-1 ticket resolution grounded in your docs
- Intent classification and routing
- Escalation summaries for human agents
- Knowledge base authoring and pruning
- Macro and template maintenance
- CSAT and deflection analytics
Deliverables
Deliverables
- 24/7 tier-1 ticket coverage
- Escalation tickets with diagnosis and suggested reply
- Weekly KB gap report with drafted articles
- CSAT trend report with verbatims
- Macro library kept current with product changes
Integrations
Integrations
ZendeskIntercomHubSpotFrontSlack
Pricing